Job Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Supports resort operations by performing basic HVAC tasks, including projects, preventive maintenance, and work orders.

As a Trades I - HVAC, you will:

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management
• Execute daily tasks and assigned HVAC projects while supporting other trades as needed
• Perform preventive maintenance on split systems, PTAC units, condensers, and air handlers
• Install or replace HVAC components, such as condensers, thermostats, fan motors, and minor components
• Read and interpret technical data and O&M manuals effectively
• Participate actively in procurement and inventory processes to ensure materials and tools are available on-site
• Operate resort operations software and devices effectively (HotSOS)
• Communicate professionally through radios, phones, emails, and verbal interactions
• Perform maintenance and cleaning tasks as required by resort management
• Safely use hand tools, power tools, and battery-powered tools required for HVAC work
• Work using ladders, scaffolding, lifts, dust masks, and in confined or narrow spaces
• Follow safety guidelines and practices
• Identify and report potential safety hazards on the property
• Communicate and interpret guest needs through positive interactions toward resolution
• Adhere to all CFI/Westgate Resorts policies and procedures
• Always represent Westgate Resorts professionally through appearance, attire, and behavior
• Perform other tasks as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Technical certification or HVAC license required
• Must be at least 21 years old and have a valid driver’s license to drive company vehicles
• Minimum of 1 year of hands-on experience in trades and maintenance within a resort or commercial environment
• Must be detail-oriented with effective communication and interpersonal skills
• Must be able to lift 50lbs and work in outdoor weather conditions
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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