Service Advisor – Portsmouth Ford Portsmouth, NH | Full-Time Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career. We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency. What You’ll Do * Greet and assist service customers in a friendly, professional manner * Write accurate repair orders and clearly explain recommendations * Communicate between technicians and customers to keep repairs moving smoothly * Build trust through transparency, follow-up, and education * Maintain high CSI scores and customer loyalty * Work collaboratively with advisors, techs, and management What We’re Looking For * Prior service advisor or automotive customer service experience preferred * Strong communication and organizational skills * Ability to multi-task in a fast-paced environment * Professional appearance and positive attitude * Experience with CDK or similar DMS a plus * Team-player mentality with a customer-first mindset What We Offer * Competitive pay plan with performance incentives * Modern, high-volume Ford service department * Supportive management and strong internal processes * Paid training and growth opportunities * Health benefits, 401(k), and paid time off * A dealership culture built on trust, transparency, and long-term relationships
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