Lifeline Call-Taker (Part-Time, Overnight Shift) Job at ProPivotal Staffing, Framingham, MA

czBGSmZDQ2xueW5hbDJVa2V3MlFkd05IUVE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. Beginning July 16, 2022, this life line will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office.

Responsibilities:

  • Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
  • Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
  • De-escalate callers with the assistance of the call site supervisor when necessary
  • Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications:

  • High school degree
  • Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
  • Experience with data gathering techniques
  • Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must be able to attend training in Framingham, MA
  • Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
  • Quiet workspace for remote work

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Night shift,

Similar Jobs

Greenlife Healthcare Staffing

Physician Job at Greenlife Healthcare Staffing

 ...Physician (#R10245) Location: Remote (U.S.) with Occasional Travel Employment Type: Contract (Case-Based Consulting) Hourly Rate: $241.50/hour (expert services); $105.00/hour (travel time) Position Overview: Greenlife Healthcare Staffing is seeking a Medical... 

MTC Coleman Unit

Chaplain Job at MTC Coleman Unit

Pay: $22.49 per hour Schedule: Full-Time, 8-hour shifts Benefit package includes: Medical, vision, and prescription drug benefits Dental benefits Life insurance Accidental death and dismemberment insurance Short-term and long...

Ryan LLC

Hybrid Property Tax Compliance Specialist Job at Ryan LLC

 ...A leading tax consultancy firm in California seeks a Property Tax Consultant to manage personal property tax compliance. Responsibilities include preparing tax returns, reviewing assessments, and providing client support. Candidates should have a relevant bachelor's degree... 

Mercado Little Spain

Dishwasher Job at Mercado Little Spain

 ...and visual acuity. JOS ANDRS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase... 

Cannonball Recruiting LLC

Machinist - 2nd Shift Job at Cannonball Recruiting LLC

 ...the following machines: CNC Vertical Machining Center and CNC Horizontal Boring Mill and produce precision parts for Pharmaceutical, Nuclear and Paper Industries. Experience with the following machines is highly beneficial: Yama Seiki Horizontal Model BL3018S...