Job Description

Position: ServiceNow Architect - HRSD

Location Dallas, TX/Princeton, NJ Hybrid Role

Duration: Long Term

Responsibilities:

• Define and own the overall HRSD solution architecture , ensuring alignment with enterprise platform standards and HR business strategies.
• Lead the design and implementation of HRSD modules - HR Case Management, Knowledge Management, Employee Center, Lifecycle Events, and Document Management.
• Collaborate with HR business leaders, process owners, and technical teams to translate business needs into robust system solutions.
• Develop detailed solution design documents , including data models, integration frameworks, and security configurations.
• Architect and oversee integrations between ServiceNow HRSD and external systems (e.g., Workday, SAP SuccessFactors, Azure AD, payroll, identity management).
• Establish and enforce best practices , design standards, and governance models across all HRSD implementations.
• Provide technical oversight to development teams during configuration, scripting, and testing phases.
• Design Employee Center experiences that enhance employee engagement and self-service adoption.
• Guide the implementation of Document Management for secure storage, lifecycle management, and compliance.
• Support environment strategy, instance design, and platform scalability planning.
• Participate in roadmap planning , ensuring the HRSD solution evolves with new ServiceNow releases and HR transformation initiatives.
• Mentor and guide developers, functional consultants, and business analysts to ensure high-quality delivery.

Required Skills & Experience:

• 10+ years of experience in ServiceNow platform development and architecture, with 4+ years focused on HRSD implementations.
• Proven experience implementing HR Case Management, Knowledge Management, Employee Center, Lifecycle Events, and Document Management.
• Strong understanding of ServiceNow architecture , including Flow Designer, IntegrationHub, Scoped Applications, and Performance Analytics.
• Expertise in HR data models , role-based security , and employee lifecycle process design.
• Experience integrating HRSD with Workday , SAP SuccessFactors , or other HR systems.
• Hands-on experience with portal customization , UI policies , client scripts , business rules , and catalog items .
• Demonstrated ability to define solution blueprints, oversee configuration, and ensure adherence to design principles.
• Excellent communication, presentation, and stakeholder management skills.
• Strong understanding of Agile and ITIL frameworks.

For applications and inquiries, contact

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