Health Information Technology Service Desk Analyst Job at Solve IT Strategies, Inc., Oak Brook, IL

c0VGRGZpZWhraWJlbW1BdmVBMldkUUJDUmc9PQ==
  • Solve IT Strategies, Inc.
  • Oak Brook, IL

Job Description

Summary

Provides initial technical support to Team Members via phone with regards to computers, servers, applications and hardware issues. Assesses the nature of the problem and resolves using documented procedures and checklists and by simulating or recreating the incident. Documents all calls in the tracking system; escalating complex problems to more experienced support, when necessary.

Education Required:
  • High School Graduate.


Experience Required:

  • Typically requires 1 year of experience in customer service, call center, or Service Desk support.


Knowledge, Skills & Abilities Required:

  • Strong interpersonal and customer service skills, as well as basic understanding of call centers and call tracking system.
  • Strong technical aptitude with the ability to learn quickly and support software applications.
  • Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
  • Ability to manage multiple priorities in a dynamic work environment.
  • Analytical and problem-solving skills.
  • Strong verbal communication skills and the ability to interact with a diverse client population.
  • Ability to use/manage a standard multiple-line telephone system.
  • Ability to travel to off-sites to provide Service Desk application support for AdvocateAurora facilities.
  • Ability to maintain confidentiality and work as a team.


Physical Requirements and Working Conditions:

  • Must be able to site for extended periods of time.
  • Must be able to perform fine hand manipulation when using a keyboard.
  • Position may require travel which may result in exposure to road and weather hazards.
  • Exposed to a normal office environment.
  • Operates all equipment necessary to perform the job.

Job Tags

Work at office,

Similar Jobs

Sigma Continental

FedEx CDL-A Drivers - PM Shift - Fairless Hills (Crew Cargo) Job at Sigma Continental

 .... If this sounds like something that is a good fit for you, we want to speak to you! We are a Contracted Service Provider for FedEx Ground out of the new Fairless Hills Hub. We are currently looking for full-time CDL-A drivers to join our team. Our mission is to provide... 

Nexus Employment Solutions

Warehouse Picker Packer Job at Nexus Employment Solutions

 ...Nexus Employment is hiring Warehouse Associates / General Labor Associates for various facilities in Northwest Indiana. Weekly pay...  ...production projects Maintain a clean, safe work environment No experience required, willing to train Tons of opportunity for... 

Redwood Materials

Industrial Engineering Intern Job at Redwood Materials

 ...Duties: Redwood Materials is seeking an entrepreneurial Industrial Engineer Intern to support commercial scale production and process optimization...  ...to perform the essential functions. The location of the internship is in the Reno, Nevada area (exact location is based on... 

Vericast

Senior Data Analyst - Marketing Analytics & Digital Insights (Remote) Job at Vericast

 ...navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable...  ...Description We are seeking an experienced SeniorData Analyst to join our Insights and Analytics team, where you will... 

Mercado Little Spain

Dishwasher Job at Mercado Little Spain

 ...and visual acuity. JOS ANDRS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase...