Job Description

Our commitment extends beyond mere collections; it is a noble cause. We invite you to partner with us in supporting non-profits and safeguarding the environment.

Founded in 1982, Mid-West Textile has recycled over 1 billion lbs. of clothing, accessories, and shoes in just the last 20 years, saving over a trillion gallons of water and preventing about 10 billion kg of CO2 emissions. Eco Spot is proud to collect about 10 million lbs. annually that are recycled by its parent company – Mid-West Textile, LLC in El Paso, TX. Along with our Thrift Town Store to service our customers.

Join us in making Earth a better place to live—reach out and be part of this impactful journey!

Job description

• Set an example for all team members by maintaining a dependable and punctual attendance record.
• Understand and enforce scheduled shifts paying careful attention to meal and rest break regulations, unauthorized use of overtime, attendance policy and supervise clocking in/out procedures by immediately informing the Store Manager of any discrepancies and issues.
• Be knowledgeable, adhere to, and enforce all policies and procedures
• Thoroughly train and coach new team members, using show and tell training techniques and continuously coaching team members to improve the quality of their work.
• Communicate effectively with Store Manager to ensure everyone is aware of all issues.
• Assure tasks are completed in a timely and efficient manner
• Maintain a working knowledgeable of all aspects of the store, including pricing, colorizing, sizing, and other types of production and floor work.
• Be responsible for and monitor the push and pull of merchandise on the sales floor.
• Analyze retail floor patterns and make recommendations to the team members to move products around to follow trends and seasons.
• Contribute to the overall positive atmosphere of the store by keeping team members informed of any communication from the Store Manager, and acknowledge workers who are performing at a high standard.
• Be proactive in your own development.
• Other related duties as assigned.

Customer Service:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging each customer.
• Courteously handle customer complaints and difficult customers, resolving amiably.
• Keeps Store Manager informed of customer feedback and areas of opportunity.
• Adhere to the new customer service policy and procedures as they are developed.

Safety and Security:

• Maintain a safe environment by working in a safe manner, addressing and/or reporting all hazards or unsafe work practices immediately, and performing effective backroom control, retail floor control.
• Conduct regular walk through of the perimeter of the store and report and issues to the Store Manager.
• Be knowledgeable of, adhere to, and enforce safety/security related policies and procedures.
• Understand procedures and assist team members or customers with injuries by completing the proper paperwork, calling for emergency services, and informing emergency contacts if needed.

Marketing:

• Provide merchandising indications by informing team members how to dress mannequins and when to change the attire, how to arrange hardware displays, and decorate seasonally or in accordance to the company-marketing plan.
• Maintain an awareness of all promotions and advertisements, which includes providing customers with promotional fliers and providing any sales promotional information verbally as well as ensuring that marketing posters are up to date.

Facility Management:

• Manage security system entry and exit.
• Supervise exterior of building on a regular basis.

Financial:

• Perform all duties and responsibilities to meet daily, weekly, monthly, and annual sales budgets and goals.
• Ensure financial controls over cash drawer and petty cash in accordance with company procedures.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by management to meet the ongoing needs of the organization.

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